Free Standard Shipping on orders: 2-3 business days (South Africa)

Express Shipping: R100 – 1-2 Business Days

United Kingdom Shipping: $30 DHL International Express Shipping – 5-10 Business days

USA Shipping: $30 DHL International Express Shipping – 5-10 Business days

DHL International Express: $30- 5-10 Business days

Where is My Order?
When you place an order on the www.urbanrainboots.com website, the courier service Fastway will sms and email you your tracking information. This will enable you to track your parcel and delivery time.

How to return/exchange an item
Urban offers free exchange and returns within 30days, as long as your items are new, undamaged, re-sellable and still in their original packaging.
Email us to arrange for a return/exchange @ cally@urbanrainboots.com
Stockists Purchases
If your item was purchased from a stockist the return/exchange must be made at that particular store
International Purchases
The cost of sending an item back to us in South Africa will be your responsibility.